Shipping & Delivery - Quick Guide

At ICU NWS East Africa Ltd we want to make sure your order reaches you quickly, safely, and reliably. Below is an overview of our handling and delivery timelines.

How long does it take to process my order?

  • Orders are processed within 2 working days (Mon–Fri, excluding public holidays).
  • Note that shipping to P.O. Boxes might not be possible. 

How long does delivery take?

  • Nairobi: Up to 1 working day after dispatch.
  • Other towns in Kenya: Up to 4 working days after dispatch.
  • Other EAC countries: Timelines vary by courier and destination.

How much does delivery cost?

  • The exact delivery fee is calculated at checkout based on your location and courier.

Can I track my order?

  • Yes. Tracking details (where available) are shared once your order is shipped.

Return & Refund Policy

We want you to shop with confidence. If your order isn’t right, here’s how returns work:

  1. Eligibility

·       Returns are accepted within 5 days of delivery.

·       Items must be unused, in original packaging, and in the same condition received.

  1. Process

·       Contact our customer service team with your order details and reason for return.

·       Approved returns for defects can be dropped off at our office or shipped back at the buyer’s cost (unless the item is defective or incorrect).

  1. Refunds

·       Once we receive and inspect the returned item, we will process your refund or replacement within 7 working days.

·       Refunds are made via the original payment method.

Our Promise: We strive to deliver quality products and a smooth shopping experience. Your satisfaction is our priority.